Plunkett's Procedures for the Canadian Medical Administrative Assistant - E-Book, 6th Edition
New to this edition
- UPDATED content reflects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice
- EXPANDED coverage of top-of-mind topics includes confidentiality and privacy, cross-cultural communication, infection prevention and control, new electronic information technologies, hospital procedures, billing practices, administrative roles and responsibilities in the evolving health care information environment, and more
- NEW chapters on Therapeutic Communication, Health Care in an Evolving Environment, and Pharmacology explore emerging topics in the field
- EXPANDED and UPDATED art program provides current examples of forms and technologies encountered in the workplace, as well as new diagrams illustrating concepts introduced in the chapter to support comprehension
- NEW Evolve resources include SimChart® for the Medical Office exercises and practicum activities
- NEW accompanying workbook is available to reinforce your understanding of textbook content with a variety of learning tools, review questions, case studies, and more. Sold separately
Key Features
- Quintessentially Canadian content and viewpoint meets the needs of the medical office assistant and health services administrative assistant in Canada
- Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts
- Current coverage includes the latest information on electronic medical records (EMRs) and health care plans across Canada
- Real-world examples and exercises enable you to delve deeper into key topic areas.
- Variety of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment
- Helpful learning tools throughout the text include learning objectives, key terms, assignment boxes, tips, critical thinking boxes, Did You Know? boxes, end-of-chapter assignments, and discussion questions
- Companion Evolve website offers review questions, videos, forms and templates, an audio glossary, and more to reinforce your mastery of important concepts
- Clear, engaging, and accessible writing style makes content easy to understand
- Four-colour design and art program illustrates current concepts and improves readability
Author Information
| ISBN Number | 9780443270338 |
|---|---|
| Main Author | By Heather D. Ramsay, BA, MEd and Marie Rutherford, Dipl. in Nursing, BA |
| Copyright Year | 2027 |
| Edition Number | 6 |
| Format | eBook |
| Imprint | Elsevier |
| Page Count | 0 |
| Publication Date | 2 Feb 2026 |
| Stock Status | IN STOCK |


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Part 1: Introduction to the Health Care Environment
1. Your Future as a Medical Administrative Assistant
2. Health Associations and the Law
Part 2: Tools and Procedures for the Medical Administrative Assistant
3. Therapeutic Communication
4. Telephone Management and E-communication Tools
5. Reception, Booking Appointments, and Clinical Responsibilities
6. Office Correspondence: Mail, Memos, Letters, and Envelopes
7. The Procedures Manual
8. Pharmacology
9. Health Records and Information Management
10. The Hospital Environment, Records, and Reports
11. Health Insurance Plans
12. Financial Records
13. Managing Office Supplies
14. Meetings and Minutes
Part 3: Career Development
15. Your Job Search
16. Health Care in an Evolving Environment
Appendix A. Common Abbreviations Used in the Health Care Field
Appendix B. Laboratory Medicine
Appendix C. Pharmacology
Appendix D. Reference Sources