New to this edition
- NEW! Emphasis on the holistic self-care of the nurse
includes Self-Care Nudge content in the narrative and new Simplify and Deepen boxes.
- NEW! Case studies for the Next-Generation NCLEX® in relevant chapters challenge you to apply clinical judgment to nursing communication scenarios.
- NEW! Confronting Bullying and Incivility with Honesty and Respect chapter helps you learn how to approach these difficult situations and respond in an honest and respectful manner.
- NEW! Three new appendices provide mapping of the AACN® Essentials to the text, a holistic self-care assessment, and the answer key for Next-Generation NCLEX® case studies.
Author Information
By Julia Balzer Riley, RN, MN, AHN-BC, REACE, CSL, Faculty, “Caring Science, Mindful Practice, Massive Open Online Course (MOOC) through the Watson Caring Science Institute, Faculty, Sage-ing® International, President Constant Source Seminars, Ellenton, Florida
PART I Basic Competencies for Communication in Nursing
1. Responsible, Assertive, Caring Communication in Nursing
2. The Client–Nurse Relationship: A Helping Relationship
3. Starting with YOU: Understanding Yourself to Build a Foundation for Learning about Communication
4. Solving Problems Together
5. Understanding Each Other: Communication and Culture
6. Demonstrating Warmth
7. Showing Respect
8. Being Genuine
9. Being Empathetic
10. Honoring Professional Boundaries
11. Being Specific
12. Asking Questions
13. Expressing Opinions
14. Using Humor
15. Embracing the Spiritual Journey of Healthcaring: Meaning Making
PART II Advanced Competencies for Communication in Nursing
16. Requesting Support
17. Overcoming Evaluation Anxiety
18. Working with Feedback
19. Using Relaxation Techniques to Become More Mindful
20. Incorporating Imagery in Professional Practice and Self-Care
21. Incorporating Positivity into Life and Work
22. Learning to Work Together in Groups
23. Navigating the Complex World of Digital Communication
24. Learning Confrontation Skills
25. Refusing Unreasonable Requests
26. Caring Communication with Clients and Colleagues whose Behaviors Are Challenging
27. Confronting Bullying and Incivility with Honesty and Respect
28. Managing Team Conflict Assertively and Responsibility
29. Communicating at the End of Life
30. Continuing the Commitment to the Journey
Appendix I: Chapter Objectives in This Book Mapped to the American Association of Colleges of Nursing (AACN) 2021 Essentials Domains
Appendix II: Holistic Self-Care Assessment
Appendix III: NGN Case Study Answers
Index
