New to this edition
- NEW! Content
includes the latest information on alternative workforce models, dental insurance and reimbursement, production, and inventory planning
- UPDATED! Art program with modern illustrations and photographs helps you to understand today’s office environment, tools, and equipment.
- EXPANDED and IMPROVED! Test Bank with cognitive leveling and mapping to the Dental Assisting National Board (DANB) test blueprint.
Author Information
By Betty Ladley Finkbeiner, CDA-Emeritus, BS, MS, Faculty Emeritus, Washtenaw Community College, Ann Arbor, MI, USA and Charles Allan Finkbeiner, BS, MS, Emeritus Faculty, Washtenaw Community College, Ann Arbor, Michigan, USA
Part I: Dentistry as a Business
1. The Business of Dentistry
2. Dental Team Management
3. Patient Management
4. Legal and Ethical Issues in the Dental Business Office
5. Information Technology in the Business Office
6. Business Office Design and Equipment Placement
Part II: Communication Management
7. Working with Dental Office Documents
8. Business Record Storage
9. Written Communication
10. Telecommunications
Part III: Business Office Systems
11. Appointment Management Systems
12. Inventory Systems and Supply Ordering
13. Recall Systems
14. Dental Insurance
15. Bookkeeping Systems and Accounts Receivable
16. Other Financial Systems
17. Infection Control Systems
Part IV: The Workplace
18. Marketing Your Skills
Appendix A: Grammar, Pronouns, Plurals, Spelling
Appendix B: Numbers
Appendix C: Prefixes and Suffixes
Appendix D: Abbreviations
Appendix E: Dental Terminology
Index
